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FAQS

 

D: Can I get samples? 
R: Yes, no problem! We’ll be happy to send you free, non-logo samples of your favourite models. And you can request personalised articles to evaluate their quality. 
Usually all samples are of the casing only, with no chip, but if you ask we can give you USB flash drives with working memory.



D: Have you got other models to choose from? 
R: Yes, we have over 100 models in our catalogue but the range we can supply includes over 300. If you have a shape in mind, or if you’ve seen a model you like, don’t hesitate to ask us about our extra-catalogue offers.

D: What’s the minimum order size you can supply? 
R: To cater for the needs of all our customers, our minimum order is just 50 pieces on many models!

D: What’s USB2.0? 
R: USB2.0 has a higher data read/write speed. USB 2.0 flash drives are faster than the earlier USB1.1 drives, and they are 100% compatible with the older generation of USB ports.

D: What if a USB flash drive doesn’t work? 
R: If for any reason you find a problem or anomaly with one or more of yourUSB flash drives, even long after you’ve received them, just tell us and you’ll receive a new sample within 24 hours! At our offices we’ve set up a “warranty warehouse” just for you, with extra samples ordered as a percentage of your order, for your peace of mind even if problems do occur.

D: Can I get a USB flash drive with a custom shape? What is the minimum order? 

R: Yes, we can make any shape you can think of for your USB flash drive, in soft rubber, with a minimum order of just 300 pieces! Ask us to see some examples, we’ve already made lots of custom USBkeys and they might give you some ideas!

D: I’d like to print two logos on the same key, can I choose two different printing techniques? 
R: Yes, depending on the model selected we can indicate the type or types of personalisation that are most suitable for use on the same key.

D: What’s a Visual Layout? 
R: What we call a Visual Layout (or just “Visual”) is a specially-created design for your company, to show you clearly and realistically what the end result of your personalised USB flash drive will be, before going ahead with the purchase.

D: How much time is there between making the order and receiving the goods? 
R: In just 5-7 days your personalisedUSB flash drives will be ready to leave our factory. For orders of over 3,000 pieces allow 10 days, over 5,000 around 15 days. Shipping from the factory to us takes from 3 to 5 days. After receiving the goods at our office in Treviso for the final quality check, you’ll receive the goods in 24/48 hours. In less than two weeks you’ll be able to begin your marketing campaign!

D: What is Maikii for Jacaranda? 
R: In early 2009 we decided to celebrate our success by linking our commercial activities to Jacaranda, a not-for-profit association that cares for disadvantaged children in Zambia. 2% of every order your make will be given to Jacaranda, helping us to help give them a better future to these children!

D: What file format do you need to personalise USB flash drives? 
R: Our designers prefer Adobe Illustrator (.ai) or Photoshop (.eps) vector files. Obviously .jpg, .gif, .bmp, and .tif files can be used for printing. The better the quality of your file, the better the final result will be. 



D: Can I provide personalised packaging?
R: We can provide packaging with your design from 500 pieces upward. And for over 1,000 pieces the personalised cardboard packaging is free!



D: Can I load catalogues or videos on theUSB flash drive? 
R: Yes, we can preload any data on theUSB flash drives. The contents can even be Autorun-ready, and we can allocate a non-deleteable partition to your files.

D: What does Autorun mean? 
R: Autorun means that your preloaded contents on the USB flash drive will open automatically when the user inserts theUSB device into their computer, in this way you can be 100% sure that your data will be read and/or seen!

D: Are you certified by an international body? 
R: Yes, we’re certified by SGS, the international institute that conducts quality controls at our factories, guaranteeing you the quality of our products.